Professional Experience
- Modernized payments and billing to support new products, pricing models, and complex tax requirements.
- Refactored the account model to support flexible hierarchies, supervision, and delegated management.
- Automated billing support workflows and equipped external support agents to triage billing issues and safely carry out sensitive payment operations.
- Founded a team building tools for internal non-engineering teams.
- Developed billing and payments infrastructure for complex insurance coverage scenarios and new payment methods.
- Built one of the company's largest new-customer pipelines, addressing complex HIPAA requirements in lead intake and conversion.
- Developed a referral intake system using OCR and LLMs to record insurance coverage information and help match patients with providers.
- Scaled a new AI chat service to handle expected launch demand.
- Investigated, diagnosed, and made improvements to payments reliability across multiple services (primarily Java, some Go and Ruby).
- Took a hackweek project and developed it from alpha to full GA product offering: Terminal API.
- Worked across multiple organizations to unblock development work and build missing functionality.
- Mentored several junior engineers, bringing them from new graduate level to independent developers and software designers.
- Created a metrics framework and pipeline to track product success rates and overall revenue.
- Primary developer on a greenfield healthcare web platform and responsible for deploying it into production via Kubernetes.
- Made significant improvements to a Python-based data processing workflow.
- Developed a Vue-based web application for users to access and interact with their data.
- Created various services to support core application functionality in Python and Go.
- Full-stack software development (Scala, AngularJS) on a marketing and e-commerce platform used by over a thousand brands.
- Wrote and maintained JavaScript (Backbone.js) modules and plugins that were installed on brand websites.
- Ran and developed the on-call system by providing documentation, selecting tools, and defining the process.
- Assisted the DevOps team with migration into a VPC while maintaining uptime during the upgrades.
- Developed internal tooling, including a developer CLI application and a web application to manage project management tools.
- Made client-requested improvements to an existing Oracle/Java Struts project, wrote user acceptance tests, and documented previously undocumented subsystems.
- Helped develop new ASP.NET-based project management software with client-specific features and product design.
- Deployed new servers at work, including an SVN server for source code management and a new Linux-based deployment server.
- Developed and debugged desktop applications for the Linux operating system on both the x86 and ARM CPU architectures.
- Used the Qt C++ libraries and other open-source software to create a lightweight customized desktop environment.
- Tested ICA, RDP, and VMware View connections on Thin Client hardware in order to discover bugs and optimize performance.
- Customized several open-source packages to better fit the Thin Client environment, such as Firefox and FreeRDP.
- Migrated and rewrote outdated mammography tools from Visual FoxPro to .NET and T-SQL.
- Reverse-engineered legacy solutions and built ActiveX controls to ensure software was viable for both older and newer machines.
- Created a new tool to help mammogram technicians and radiologists communicate results of a scan to the referring physician.
- Updated an internal communication web application using C# and ASP.NET.
Engineering Skills
Programming Languages
- Java
- JavaScript
- Go
- Python
- Rust
- Scala
- Shell
- TypeScript
Technologies
- AWS
- Ansible
- BigQuery
- Chef
- Docker
- DynamoDB
- GCP
- Kubernetes
- Looker
- MySQL
- Packer
- PostgreSQL
- React
- Redis
- Snowflake
- Terraform
- Vue
Education
Drexel University, Philadelphia, PA
B.S. in Computer Science 2014
Credentials & Volunteer Work
- EMT, Highland Rescue Team — Golden, CO
- EMT-IV (NREMT, IV certified in Colorado)
- Wilderness First Responder
- Volunteer trail work, primarily with the Continental Divide Trail Coalition
- Volunteer meal delivery with Nourish Meals on Wheels